Privacy policy

Privacy Policy – Personal Data Protection

Last updated: 2026-02-28

This Privacy Policy explains how UAB “Filacraft”, a 3D printing materials manufacturer based in Lithuania, collects, uses, and protects your personal data when you visit www.filacraft.lt, place orders, or use our services.

Purpose of Data Collection

We collect only the data necessary for:

  • Order processing
  • Delivery and payment processing
  • Invoice issuance
  • Customer support
  • Marketing optimization
  • Website improvement and security

Data We Collect

Data You Provide Directly

  • First and last name
  • Shipping and billing addresses
  • Email address
  • Phone number
  • Order information
  • Customer account details

Automatically Collected Data

Using cookies and analytics tools, we may collect:

  • IP address
  • Browser and device information
  • Website activity (visited pages, clicks, etc.)

Data from Third Parties

  • Payment information from payment platforms
  • Delivery information from logistics partners

Cookies

Our website uses Shopify cookies and third-party tools such as Google Analytics and Meta Pixel. These help ensure proper website functionality, analyze visitor traffic, and provide personalized advertising.

More information about Shopify cookies is available at: https://www.shopify.com/legal/cookies

Legal Basis

Personal data is processed based on:

  • Your consent (e.g., newsletter subscriptions)
  • Contract performance (purchase and delivery of goods)
  • Legitimate interests (website security and marketing)
  • Legal obligations

Data Sharing

Personal data may be shared with:

  • Payment partners (e.g., MakeCommerce, Maksekeskus AS)
  • Shipping providers (Omniva, LP Express, Venipak, etc.)
  • Platform provider Shopify
  • Advertising partners (only with your consent)

All partners comply with GDPR requirements and apply appropriate security measures.

Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. Data is retained only for as long as necessary to fulfill legal or business purposes.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to direct marketing
  • Request data portability
  • Withdraw your consent at any time

To exercise these rights, please contact us at: info@filacraft.lt

International Data Transfers

Your data may be processed within the European Union and outside of it. In such cases, standard contractual clauses and other legally required safeguards are applied to ensure appropriate data protection.

Contact Information

UAB “Filacraft”
Granito g. 10, LT-02300 Vilnius, Lithuania
Email: info@filacraft.lt