Return Policy

A customer who has purchased remotely has the right to return undamaged and unused Goods within 7 days of receiving them.

How to do it?

Within 7 days of receiving the Product, notify us of your intention to return in your Customer Account in the purchase history. (If you purchased as a guest, inform us of your intention to return by e-mail to info@filacraft.lt and be sure to attach the purchase document in PDF format that you received by e-mail after purchase).
Please package the package well and send it at your own expense. Packages sent "cash" are not accepted.
We will refund your money to your account (using the same payment method you used) within 14 days of receiving the shipment.
Return address: UAB "Filacraft", Granito St. 10, LT-02300 Vilnius, Lithuania

 COMPLAINTS

1. The basis and extent of the Seller's liability towards the Customer if the Goods sold have a physical or legal defect (warranty) are specified in generally applicable legal acts, in particular the Civil Code.
2. The Customer wishing to complain about the Goods shall send the Seller a copy of the proof of purchase, attaching a written statement detailing the reasons for the complaint, the form of compensation, as well as the return address and account number to which the money will be refunded (depending on the decision made by the Seller). The complaint form is an appendix to the Rules, but its use is not mandatory.
3. A registered Customer may submit a complaint regarding the purchased Goods directly in his/her Customer account on the Store's website in the Order History tab by filling out the electronic complaint form. In order to correctly fill out the form, a photo of the product label is required, allowing for full identification of the Goods. The Seller's employee will agree with the Customer on the form of return of the goods (transport organized by the Seller at the Customer's expense or the Customer's own transport).
4. Within 14 days of receiving the shipment, the Customer will be informed by email or telephone about the outcome of the complaint procedure.
5. If the complaint is accepted, within 7 working days from the date of the decision, the costs incurred by the Customer will be compensated: by eliminating the defect in the Product, replacing the Product with a defect-free one, reducing the price, or refunding the money.
6. If the complaint is found to be unfounded, the Customer will receive a justification for the decision and the complained Goods will be returned within 14 working days.
7. In sales between entrepreneurs, the Customer loses warranty rights if they did not inspect the goods in the time and manner accepted for such goods and did not immediately notify the Seller of the defect, and in the event that the defect was discovered only later - if they did not notify the Seller immediately after its discovery.